We use GrownBy software as our CSA member management system. You established an account when you first signed up, and you can log in at this link. If you have forgotten your password, you can request it automatically; if you are still having trouble please get in touch with us at csa@heartyroots.com.

When you arrive at your pick-up location, check in with the farm crew member or site volunteer. You are welcome to send a friend to pick up for you, they can give your name at pickup, no need to notify us in advance. On the farm, in Red Hook Village, and at the Maritime Museum in Kingston, CSA pick-ups are "farm stand style." The week's share contents will be set out in bulk crates, and a list of how much of each item you may take will be provided. Please bring your own bags/boxes to carry your share home. In Woodstock, shares will be pre-assembled and set out in crates. Please bring your own bags/boxes to carry your share home, you will not be able to take the farm's crates with you. In Rhinebeck and at Village Grocery in Kingston, shares will be pre-packaged into cardboard boxes, ready for members to take home. Eggs are picked up separately, they will not be in the vegetable crates/boxes.

We offer six pick-up locations in the Hudson Valley. When you signed up, you chose your “default” location and pick-up day. If you need a reminder of your default pickup day and time, check your email confirmation from when you signed up, or log in to your member account. If you give us notice, you can choose to pick up your share at a different location for a given week. Our pick up locations and times: On the Farm (1822 Rt. 9, Germantown, NY) Wednesdays 2-6pm or Saturdays 9am–12pm Red Hook Village (NEW THIS YEAR! Hearty Roots Red Hook Village, 29 Camp Lane, Red Hook, NY) Thursdays 3:30pm – 6pm Woodstock (Woodstock Jewish Congregation, 1682 Glasco Turnpike, Woodstock, NY) Wednesdays 4pm – 6:45pm Kingston — Hudson River Maritime Museum (50 Rondout Landing, Kingston, NY) Wednesdays 5pm – 7pm Kingston — Village Grocery & Refillery (2 Jansen Ave, Kingston, NY) Fridays 5pm – 7pm / Saturdays 8am – 7pm (members can pick up during either window) Rhinebeck (Starr Library, 68 W Market St, Rhinebeck, NY) Thursdays 3pm – 6:30pm Our seasonal schedule: The 2024 main CSA season runs from June 5th through November 2nd. For all locations, we will not be distributing shares during the week of the July 4th holiday and the week before the Labor Day holiday. Wednesday pick-up locations will not hold pick-ups on July 3rd or August 28th Thursday pick-up locations will not hold pick-ups on July 4th or August 29th Saturday pick-up locations will not hold pick-ups on July 6th or August 31st For Biweekly Share members: When you signed up for your Biweekly Share, you chose whether to be on the "A Week" or "B Week" schedule. Please note that the alternating pick-up schedule will adjust around the skipped holiday weeks. To see a full season calendar, with A Weeks, B Weeks, and Holiday Weeks specified, visit our 2024 CSA Schedule page.

If you prefer to pick up your share at one of our other locations on a given week, you can schedule that from your GrownBy Membership Dashboard. Schedule changes must be made at least 3 days before the earlier of the two pickup dates (i.e. if you are switching from Wednesday to Saturday pickups, OR if you are switching from Saturday to Wednesday pickups, in either case make the change by Sunday night at 11:59pm). To schedule a week’s pickup for a different location, sign into your member account and go to https://grownby.app/orders. You will see a list of all of your upcoming pick-up dates. Scroll to the date you would like to change and click on the "Reschedule" button. Select the day/location you want to switch to in the dropdown menu. Please note if you have an egg share in addition to your vegetable share, you will need to input this change for your egg share as well as your vegetable share. Click "Save New Pickups" and your share(s) for that week will be delivered to the location you selected.

You have the option to schedule up to two "vacation weeks" during the season. When you claim a vacation week, your pick-up for that week will be cancelled and you will receive a credit in your GrownBy account for the value of your skipped share (veggies and/or eggs), which will be automatically applied to your next CSA installment payment or CSA purchase. You must process your vacation week claim at least 3 days before your scheduled pick-up so that we can adjust the week's harvest plan (i.e. if you pick up Wednesday, make the change by Sunday at 11:59pm). You have the option to claim up to 2 vacation weeks over the course of this season. To claim a vacation week, sign into your GrownBy member account and go to the Orders section at https://grownby.app/orders. You will see a list of all of your upcoming pick-up dates. Scroll to the date you would like to put on hold and click on the "Claim Vacation Week" button. If you have an egg share in addition to your vegetable share, you will need to check the boxes next to both items. Click "Confirm Vacation" and your share will be put on hold for that date, and a credit for the value of your share(s) will be added to your account. (You can also see a how-to video with step-by-step instructions here.)

For members who pick up on the Farm, or in Red Hook, in Kingston at the Maritime Museum, or Rhinebeck: If you miss a pick-up and did not schedule a vacation hold for that week, we will hold your share at our Farm Market through the weekend. You can stop by and pick up your share any time during the Market's regular open hours before the end of the day on Monday. Shares that are not claimed by the time the Market closes on Monday will be donated to Long Table Harvest. The Farm Market's hours are Monday–Saturday 10am–6pm Sundays 10am–4pm Woodstock members: Late pick-up is not available for members who pick up in Woodstock, because we do not have someone on the farm staff there at the end of pick-up to bring your share back to the farm. Unclaimed shares in Woodstock will be donated to Family of Woodstock’s food pantry at the end of the regular pick-up window. Kingston Village Grocery members: Members who pick up at Village Grocery have a two-day window in which to pick up your shares: Fridays from 5–7pm or Saturdays during Village Grocery's open hours (8am–7pm). Pick-up after the end of day on Saturday is not available.

Biweekly members can choose to sign up for either the “A Week” or “B Week” schedule, and your schedule is then set for the season. We cannot accommodate switching back and forth between A and B Week schedules during the season.

Yes, no problem! Either one of you can pick your share on any given week. Just give the name of the primary account holder (usually the person who initially signed up for the share) when you check in. If you both want to receive our email newsletters (which tell you what will be in your share each week, plus news from the farm, recipe ideas, etc.), you can add a secondary email address to your GrownBy account. Log into the GrownBy account used to purchase your share, go to https://grownby.app/profile, and go to "Personal Information." Add your friend's email address to the "Email 2" field. Both email accounts will be added to our email list.

Yes! All Hearty Roots CSA members are invited to pick in the garden during open hours. Biweekly or Custom Schedule Share members are invited to visit during the weeks that they are scheduled to pick up their share. You can find all of the details about visiting the garden on our Pick-your-own FAQ page: https://www.heartyroots.com/pick-your-own-garden-faqs

Our vegetables are very fresh when you receive them, but it definitely takes some care on your end to keep them that way once they make it to your kitchen. Taking a few moments to put away vegetables properly can be the difference between a limp head of lettuce and one that is still fresh and crisp a week after pickup. Leafy greens should be stored in a way that keeps them from wilting, such as in a plastic produce bag, Tupperware container, or the high-humidity produce drawer in the fridge. They should go into the fridge promptly. Root crops such as beets, carrots, turnips and radishes also need high humidity and cold temperatures to stay crunchy and crisp. Potatoes and sweet potatoes are more forgiving and can be stored in a cool, dark place, not necessarily in the fridge. Winter squash actually store better at room temperature than anywhere else. For more information about specific vegetables, these Veggie Info Sheets are an excellent resource. And we include more tips and suggestions in your weekly share list email!

If you paid in full, you can cancel your share at any time with a week's notice. You can choose to have a credit issued for a future CSA or Farm Market purchase; or receive a refund for the value of the shares remaining in the season less processing fees. If you pay with installments, you can cancel your payment plan at any time. The installment payments already made are non-refundable, and your cancellation will take effect at the beginning of the next month. To cancel your share, or if you have any questions about this cancellation policy, please email us at csa@heartyroots.com.

Take a look at our main Hudson Valley CSA page to see if the information you need is there: https://www.heartyroots.com/hudson-valley-csa. If not, email us! Reach out to Varick Shute, our CSA membership manager, at csa@heartyroots.com.

The pick-your-own garden will be open starting the first week of June 2024! The garden is open only to current CSA members (members that pick up at any location are welcome to come visit). CSA members are welcome to pick in the garden during the harvest season on Wednesdays 2 – 7pm, or Saturdays during daylight hours. Biweekly and Custom Schedule Share members are invited to visit during the weeks that they are scheduled to pick up their share only. For the first couple of weeks of the season, only a limited number of plants are ready for picking, including herbs and some types of flowers.

Yes! All Hearty Roots CSA members are invited to pick in the garden during open hours. Biweekly or Custom Schedule Share members are invited to visit during the weeks that they are scheduled to pick up their share.

The garden includes herbs, flowers, and seasonal items like cherry tomatoes, snap peas and hot peppers.

Thanks for asking! We do have several important rules to keep everyone safe at the farm. Health + Food Safety Rules Members who are sick may not enter the garden. Please wash your hands or use hand sanitizer before visiting the garden. Only touch food that you are picking, do not touch any food that will be left in the garden (for example, do not touch a cherry tomato that you aren't going to pick). General Safety Rules No pets at the farm. Monitor children at the farm, and always be on the lookout for common farm hazards like uneven ground, tractors and equipment, sharp objects, etc. Vehicles should stay in the parking lot only (don’t drive on farm roads).

No, please do not bring any animals to the pick-your-own garden. We love dogs, but food safety rules are quite strict regarding domestic animals and edible crops. Dogs are permitted in the area to the South of the barn. Dogs must be on a leash at all times and you must pick up after your animal. If there are any issues of aggression with your animal, we do reserve the right to ask you to take your animal home.

We rely on members to use your judgement and take modest quantities to ensure that there will be enough to go around for all CSA members. Please do not take more than your fair share, and only pick what your household can use in a week.

YES! As you are picking, we love when members take a minute to pull out weeds around the plants. This is incredibly helpful as we work to maintain this space throughout the year.

Items from the garden are included in the price of your share.

The items in the garden are usually time-intensive to harvest, so we would not be able to put them in the regular share; but we want members to have the option to bring them home if they wish to take the time to pick. We also enjoy having members visit the farm, so we see the PYO garden as an incentive for members to come out to the farm in person!

We use GrownBy software as our CSA member management system. You established an account when you first signed up, and you can log in at this link. If you have forgotten your password, you can request it automatically; if you are still having trouble please get in touch with us at csa@heartyroots.com.

When you arrive at your pick-up location, check in with one of the site volunteers. You are welcome to send a friend to pick up for you, they can give your name at pickup, no need to notify us in advance. Pick-ups in Bay Ridge, Greenwood Heights, Greenpoint Williamsburg, and East Williamsburg Saturdays are "farm stand style" CSA pick-ups. The week's share contents will be set out in bulk crates, and a list of how much of each item you may take will be provided. Please bring your own bags/boxes to carry your share home. At the Wednesday pickups for East Williamsburg CSA members, shares will be pre-packaged into cardboard boxes, ready for members to take home. Eggs and fruit will be set out separately, they will not be in the pre-packaged vegetable boxes.

We partner with four CSAs in Brooklyn. When you signed up, you chose your default location and pick-up day. If you need a reminder of your default pickup day and time, check your email confirmation from when you signed up, or log in to your GrownBy member account and view your upcoming pick-up schedule at https://grownby.app/orders. If you give us at least 3 days notice, you can choose to pick up your share at a different location for a given week (see the next Q&A for instructions on how to do this). The Brooklyn pick-up locations are: Bay Ridge CSA Fourth Avenue Presbyterian Church, 6753 4th Avenue Saturdays 8:30am–10:30am East Williamsburg CSA Red Shed Community Garden, 266 Skillman Ave. Wednesdays 6pm–7:30pm Saturdays 10am–1pm Greenwood Heights CSA Slope Park Playground, 6th Avenue between 18th St. and 19th St. Saturdays 9:30am–11am Greenpoint Williamsburg CSA Wednesdays in Greenpoint, 6:30–8pm, at Duke's Liquor Box, 114 Franklin St, Brooklyn, NY. Saturdays in Williamsburg, 9:30am–12pm, at Pvt. Sonsire Triangle, at Union Ave., N. 11 St. & Roebling St., Brooklyn, NY. Our seasonal schedule: The 2024 main CSA season runs from June 5th through November 2nd. For all locations, we will not be distributing shares during the week of July 4th and the week prior to the Labor Day holiday. Wednesday pick-up locations will not hold pick-ups on July 4th or August 29th Saturday pick-up locations will not hold pick-ups on July 6th or August 31st For Biweekly Share members: When you signed up for your Bi-weekly Share, you chose whether to be on the "A Week" or "B Week" schedule. Please note that the alternating pick-up schedule will adjust around the skipped holiday weeks. To see a full season calendar, with A Weeks, B Weeks, and Holiday Weeks specified, visit https://www.heartyroots.com/csa-calendar.

If you’d prefer to pick up your share at one of our other locations for a given week, you can schedule that from your GrownBy Membership Dashboard. We need at least 3 days' notice before the earlier of the two pickups. To schedule a week’s pickup for a different location, sign into your member account and go to https://grownby.app/orders. You will see a list of all of your upcoming pick-up dates. Scroll to the date you would like to change and click on the "Reschedule" button. Select the day/location you want to switch to in the dropdown menu. Please note if you have egg and/or fruit shares in addition to your vegetable share, you will need to input this change for each part of your overall share. Click "Save New Pickups" and your share(s) for that week will be delivered to the day and location you selected.

You have the option to schedule up to two "vacation weeks" during the season. When you claim a vacation week, your pickup for that week will be cancelled and you will receive a credit in your GrownBy account for the value of your skipped share (veggies, eggs, and/or fruit), which will be automatically applied to your next CSA installment payment or CSA purchase. You must process your vacation week claim at least 3 days before your scheduled pickup so that we can adjust the week's harvest plan (i.e. if you pick up Wednesday, make the change by Sunday at 11:59pm; if you pick up Saturday, make the change by Wednesday at 11:59pm). You have the option to claim up to 2 vacation weeks over the course of this season. To claim a vacation week, sign into your GrownBy member account and go to the Orders section at https://grownby.app/orders. You will see a list of all of your upcoming pick-up dates. Scroll to the date you would like to put on hold and click on the "Claim Vacation Week" button. If you have an egg and/or fruit share in addition to your vegetable share, you will need to check the boxes next to each item. Click "Confirm Vacation" and your share will be put on hold for that date, and a credit for the value of your share(s) will be added to your account. (You can also see a how-to video with step-by-step instructions here.)

There are no options for late pickup at any of our Brooklyn locations. But don't worry, the food won't go to waste! All unclaimed shares are donated to local community organizations.

Biweekly members are on either the “A Week” or “B Week” schedule, which is set for the season. Here at the farm we cannot accommodate switching between A and B Week schedules. You may be able to post to your CSA's Facebook page or Google Group to ask your fellow members if anyone is willing to swap weeks with you. Reach out to your local CSA for more information: Bay Ridge — csabayridge@gmail.com East Williamsburg — eastwilliamsburgcsa@gmail.com Greenwood Heights — greenwoodheightscsa@gmail.com Greenpoint Williamsburg — info@gwcsa.org

Yes, no problem! Either one of you can pick your share on any given week. Just give the name of the primary account holder (usually the person who initially signed up for the share) when you check in. If you both want to receive our email newsletters (which tell you what will be in your share each week, plus news from the farm, recipe ideas, etc.), you can add a secondary email address to your GrownBy account. Log into the GrownBy account used to purchase your share, go to https://grownby.app/profile, and go to "Personal Information." Add your friend's email address to the "Email 2" field. Both email accounts will be added to our email list.

Our vegetables are very fresh when you receive them, but it definitely takes some care on your end to keep them that way once they make it to your kitchen. Taking a few moments to put away vegetables properly can be the difference between a limp head of lettuce and one that is still fresh and crisp a week after pickup. Leafy greens should be stored in a way that keeps them from wilting, such as in a plastic produce bag, Tupperware container, or the high-humidity produce drawer in the fridge. They should go into the fridge promptly. Root crops such as beets, carrots, turnips and radishes also need high humidity and cold temperatures to stay crunchy and crisp. Potatoes and sweet potatoes are more forgiving and can be stored in a cool, dark place, not necessarily in the fridge. Winter squash actually store better at room temperature than anywhere else. For more information about specific vegetables, these Veggie Info Sheets are an excellent resource. We will also send you storage tips and recipe ideas in your share list emails each week!

If you paid in full, you can cancel your share at any time with a week's notice. You can choose to have a credit issued for a future CSA or Farm Market purchase; or receive a refund for the value of the shares remaining in the season less 5% for processing fees. If you pay with installments, you can cancel your payment plan at any time. The installment payments already made are non-refundable, and your cancellation will take effect at the beginning of the next month. To cancel your share, or if you have any questions about this cancellation policy, please email us at csa@heartyroots.com.

Take a look at your location's CSA page on our website to see if the information you need is there: https://www.heartyroots.com/nyc-locations. If not, email us! Reach out to Varick Shute, our CSA membership manager, at csa@heartyroots.com.

We use GrownBy software as our CSA member management system. You established an account when you first signed up, and you can log in at this link. If you have forgotten your password, you can request it automatically; if you are still having trouble please get in touch with us at csa@heartyroots.com.

When you arrive at Rutgers Church, check in with the site volunteer. You are welcome to send a friend to pick up for you, they can give your name at pick-up, no need to notify us in advance. At the Upper West Side/Rutgers CSA, shares will be pre-packaged into reusable tote bags, ready for members to take home. Eggs and fruit will be set out separately, they will not be in the pre-packaged tote bags. Please return your empty tote bag at the following week’s pick-up so we can clean and re-use them for your next share!

The CSA distribution takes place on Wednesday afternoons/evenings, from 3:30pm–8:30pm, in the lobby of Rutgers Church (236 West 73rd Street, between Broadway and West End). When you signed up for your share, you chose either a Full Season (May 31st–November), Summer Season (May 31st–August), or Autumn Season (September–November) share. There is one holiday week this season when no shares will be delivered, on the week of the July 4th holiday. The 2024 Upper West Side/Rutgers CSA pick-up dates are as follows: Full Season Share (24 pick-ups) — The Full Season runs from June 5th through November 20th. No pickup on July 3rd. Summer Season Share (12 pick-ups) — The Summer Season runs from June 5th through August 28th. No pickup on July 3rd. Autumn Season Share (12 pick-ups) — The Autumn Season runs from September 4th through November 20th.

You have the option to schedule up to two "vacation weeks" during each season (Summer and Autumn, for a total of 4 optional vacation weeks for Full Season members). When you claim a vacation week, your pick-up for that week will be cancelled and you will receive a credit in your GrownBy account for the value of your skipped share (veggies, eggs, and/or fruit), which will be automatically applied to your next CSA installment payment or CSA purchase. You must process your vacation week claim at least 3 days before your scheduled pick-up so that we can adjust the week's harvest plan (i.e. for Wednesday pick-ups, make the change by Sunday at 11:59pm). Summer Season members and Autumn Season members have the option to claim up to 2 vacation weeks over the course of the season; Full Season members have the option to claim up to 4 vacation weeks. To claim a vacation week, sign into your GrownBy member account and go to the Orders section at https://grownby.app/orders. You will see a list of all of your upcoming pick-up dates. Scroll to the date you would like to put on hold and click on the "Claim Vacation Week" button. If you have an egg and/or fruit share in addition to your vegetable share, you will need to check the boxes next to each item. Click "Confirm Vacation" and your share will be put on hold for that date, and a credit for the value of your share(s) will be added to your account. (You can also see a how-to video with step-by-step instructions here.)

There are no late pickup options at the Rutgers/UWS CSA. But don't worry, the food won't go to waste! If you miss a pickup or choose to skip a week without notice, the share will be donated to someone in need through Rutgers Church.

Yes, no problem! Either one of you can pick your share on any given week. Just give the name of the primary account holder (usually the person who initially signed up for the share) when you check in. If you both want to receive our email newsletters (which tell you what will be in your share each week, plus news from the farm, recipe ideas, etc.), you can add a secondary email address to your GrownBy account. Log into the GrownBy account used to purchase your share, go to https://grownby.app/profile, and go to "Personal Information." Add your friend's email address to the "Email 2" field. Both email accounts will be added to our email list.

Our vegetables are very fresh when you receive them, but it definitely takes some care on your end to keep them that way once they make it to your kitchen. Taking a few moments to put away vegetables properly can be the difference between a limp head of lettuce and one that is still fresh and crisp a week after pickup. Leafy greens should be stored in a way that keeps them from wilting, such as in a plastic produce bag, Tupperware container, or the high-humidity produce drawer in the fridge. They should go into the fridge promptly. Root crops such as beets, carrots, turnips and radishes also need high humidity and cold temperatures to stay crunchy and crisp. Potatoes and sweet potatoes are more forgiving and can be stored in a cool, dark place, not necessarily in the fridge. Winter squash actually store better at room temperature than anywhere else. For more information about specific vegetables, these Veggie Info Sheets are an excellent resource. And we will send you more tips and recipe ideas in your weekly share list emails!

If you paid in full, you can cancel your share at any time with a week's notice. You can choose to have a credit issued for a future CSA or Farm Market purchase; or receive a refund for the value of the shares remaining in the season less 5% for processing fees. If you pay with installments, you can cancel your payment plan at any time. The installment payments already made are non-refundable, and your cancellation will take effect at the beginning of the next month. To cancel your share, or if you have any questions about this cancellation policy, please email us at csa@heartyroots.com.

Take a look at the UWS/Rutgers CSA page on our website to see if the information you need is there: https://www.heartyroots.com/rutgerscsa. If not, email us! Reach out to Varick Shute, our CSA membership manager, at csa@heartyroots.com.